Legal
Joint Glide Website Privacy Policy
This Joint Glide information site has no accounts, no sign-up forms and sets no cookies of its own. Our host keeps standard server logs. We read the emails you send to [email protected]. Card, address and order details go to the secure checkout and the order desk, which handle them under their own policy. We do not sell personal data.
Effective September 24, 2026
What does the Joint Glide privacy policy cover?
This policy covers myjointglide.com, the Joint Glide information site run by Myjointglide, the USA authorized retailer. It took effect on September 24, 2026.
The site is static. It shows the same pages to every visitor. There are no user accounts, no log-ins, no comment boxes and no newsletter sign-up.
So we hold very little about you. The policy explains the few things we do see, and who handles the rest.
We see basic server logs and any email you choose to send. We do not see your card, your order or your address unless you email them to us. We never sell personal data.
Data we see
What data does the Joint Glide website collect?
Only two kinds of data reach us directly. Order data goes somewhere else.
| Data type | Where it comes from | Why it is used | Who holds it |
|---|---|---|---|
| Server logs (IP address, browser, page, time) | Your browser, each time a page loads | Security, error fixing, basic traffic counts | Our web host, for us |
| Emails you send | You, when you write to [email protected] | To answer you and fix pages | Myjointglide |
| Name, address, phone, email for an order | You, on the secure order page | To ship, bill and refund | The checkout and order desk |
| Card or payment details | You, on the secure order page | To take payment | The checkout and its payment processor |
| Account data | Not collected | The site has no accounts | Nobody |
| Cookies set by this site | None | The site sets no cookies of its own | Nobody |
Server logs
What do Joint Glide server logs record?
Server logs record each page request. A log line holds your IP address, the page you asked for, the time, your browser type and the page that sent you, if any.
Almost every web server keeps logs like these. We use them to block attacks, find broken links and see which pages people read.
- We do not use logs to build a profile of you.
- We do not match logs to names or orders.
- Logs are kept for a short period set by the host, then deleted or overwritten.
- There is no third-party analytics or ad tracking script on the site.
What happens when you email the Joint Glide website?
We read your message and reply. Your email address, name and anything you write stay in our website inbox.
We use your email only to answer you or to fix the page you wrote about. We do not add you to a mailing list. We do not share your message with advertisers.
The website inbox cannot see orders. If you send an order question, we will ask you to call the order desk at +1 (727) 351-3065. Please do not email card numbers to anyone.
You can ask us to delete your emails at any time. Write to the same address and say so.
Orders
Who handles your Joint Glide order data?
Buying happens off this site, on the secure order page.
When you click an order button, you leave our pages. The checkout and the sales and order desk collect what they need to fill your order. They handle it under their own privacy policy, which is linked on the order page.
Payment
Card details are typed into the order page. It shows "256-bit secure encryption". We never see your card number.
Shipping and refunds
Your name, address and order ID sit with the order desk at +1 (727) 351-3065. They use them to ship, track and refund.
Sales credit
We may learn that a sale came through our link. That lets us earn our commission. It does not give us your card details.
Refund steps and return mail rules are on the Joint Glide refund policy.
Cookies and links
Does the Joint Glide website use cookies?
No. The site sets no cookies of its own. Our fonts and scripts load from our own server, so no outside font or ad service sees your visit.
The checkout is different. When you follow an order link, the order page may set its own cookies. Those help it keep your cart, stop fraud and credit the sale to the retailer that sent you.
Our order links are affiliate links. They may carry a code that marks the visit as coming from Myjointglide. You can block or clear cookies in your browser settings, though a checkout may not work well without them.
Keeping data
How long does the Joint Glide website keep your data?
We keep data only as long as it is useful. Server logs roll over on the host's short schedule. Emails stay in our inbox while a question or correction is open, and for a reasonable time after in case you write back.
We do not keep copies of order data, because we never receive it. The order desk sets its own retention rules for order and refund records. Those may be longer because of tax and payment rules.
If a law or a legal claim requires us to keep something longer, we keep only that part.
Your rights
What privacy rights do US state laws give Joint Glide site visitors?
Several states, including California, Virginia and Colorado, give residents rights over personal data.
Depending on where you live, you may have the right to know what we hold, get a copy, correct it or delete it. You may also have the right to opt out of any sale or sharing for ads. We do not sell or share personal data for ads, so there is nothing to opt out of.
Email your request
Write to [email protected] with "Privacy request" in the subject line. Say what you want us to do.
Confirm it is you
We may ask you to reply from the same email address. We will not ask for more than we need.
Get an answer
We aim to reply within 45 days, the time many state laws set. You may appeal a refusal by replying to our answer.
For order records, contact the order desk too, because it holds that data. We will not treat you differently for using your rights.
Children and security
Is the Joint Glide website meant for children, and how is data kept safe?
No. Joint Glide is sold for adults 18 and over, and the site is written for adults. We do not knowingly collect data from children under 13. If a child has emailed us, a parent can ask us to delete that message.
Every page loads over HTTPS, which encrypts the connection. Access to our website inbox is limited to our own team.
No system is perfect. If we learn of a breach that affects your data, we will tell you as the law requires.
Changes and contact
How will we tell you about Joint Glide privacy policy changes?
If we change this policy, we will post the new version on the site and update the effective date at the top. Big changes, such as adding analytics, will be explained in plain words before they start.
Questions go to [email protected], Monday to Friday, 9am to 5pm ET. Postal mail can go to our office at 767 Fifth Avenue, Floor 12, New York, NY 10153, USA. Other ways to reach us are on the contact page.
How you may use the site is set out in our website terms and conditions. Health and affiliate notes are in the Joint Glide disclaimer.
FAQ
Joint Glide privacy questions
Does the Joint Glide website sell my data?
No. We do not sell personal data, and we do not share it for advertising.
Do I need an account to read the site?
No. There are no accounts or log-ins. Every page is open to everyone.
Can Myjointglide see my card number?
No. Card details go to the secure order page and its payment processor. They never pass through our site.
Why does the order page set cookies when this site does not?
The checkout uses cookies to hold your cart, prevent fraud and credit the sale. Those cookies belong to the checkout, not to us.
How do I delete emails I sent to the site?
Write to [email protected] and ask. We will delete them and confirm.
Who do I ask about my order records?
Call the order desk at +1 (727) 351-3065 or email [email protected]. It holds your order data.
Keep reading
More about Joint Glide
Terms and conditions
The rules for using the Joint Glide website, how prices and orders work and what we are responsible for.
Read more
Disclaimer
The FDA statement, what results to expect, medicine checks and how our affiliate links, photos and badges work.
Read moreContact
Phone and email for orders and refunds, the website inbox, both New York addresses and what to have ready.
Read moreUSA authorized Joint Glide retailer
Ready to try Joint Glide with the 60-day guarantee?
Order through the authorized retailer page so your order ID is on file with the refund desk. One bottle is $69.00 plus $7.99 shipping on the order page; 3 and 6-bottle prices are shown at checkout.
Questions before you buy? Call +1 (727) 351-3065. 60-day money-back guarantee, return shipping paid by the buyer.
