Contact
Contact Joint Glide: Orders, Refunds and Website Questions
For orders, tracking, changes and refunds, call +1 (727) 351-3065 or email [email protected]. That desk can see your order. For website pages, typos, privacy or press, email [email protected], Monday to Friday, 9am to 5pm ET. The website inbox cannot see orders. Returns go by mail to 3 Park Avenue, Floor 36, New York, NY 10016, USA.
Two routes
How do you contact Joint Glide?
There are two routes, and picking the right one saves time. Order questions go to the phone line or sales email; website questions go to the website inbox.
The order desk at +1 (727) 351-3065 handles anything tied to a purchase. It can look up your order, change an address, check tracking and start a refund.
The website inbox at [email protected] is run by Myjointglide, the USA authorized retailer that publishes this site. It handles page content, privacy requests and press. It has no access to order records.
All contacts
What are the Joint Glide phone number, emails and addresses?
Four ways to reach the right team. Tap a number or address to use it.
Orders, tracking and refunds
The sales and order desk. It can see your order.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
767 Fifth Avenue, Floor 12
New York, NY 10153
Mail only. No walk-in sales.
Returns (New York)
3 Park Avenue, Floor 36
New York, NY 10016
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The office address is for mail only. There are no walk-in sales or pickups at either New York address.
Who does what
Who handles which Joint Glide question?
Match your question to the row below. The middle column tells you which team owns it, and the last column tells you how to reach them.
| What you need | Who handles it | How to reach them |
|---|---|---|
| Place a new order | Order page or order desk | +1 (727) 351-3065 |
| Track a package | Order desk | Tracking link in your order email, or call |
| Change an address or order | Order desk | Call soon after ordering |
| Refund under the guarantee | Order desk | Call with your order ID |
| Return bottles | Returns address | Tracked mail to Park Avenue |
| Billing or card question | Order desk | [email protected] or phone |
| Typo or wrong fact on the site | Website team | [email protected] |
| Privacy or data request | Website team | [email protected] |
| Press or partnership | Website team | [email protected] |
Two inboxes
Which Joint Glide inbox handles what?
The sales email belongs to the order desk and can see orders. The website email belongs to this site and cannot.
[email protected]
Use it for order status, receipts, billing and refund follow-ups. Put your order ID in the subject line so the desk can find you fast.
[email protected]
Use it for page corrections, privacy requests, press and questions about how this site works. It will point order questions back to the phone line.
Sending an order question to the website inbox only adds a step. If money or a package is involved, start with the order desk.
Hours
When can you reach the Joint Glide teams?
The website inbox is answered Monday to Friday, 9am to 5pm Eastern Time. Messages sent on weekends are read the next business day.
The order desk's phone hours are not published. If nobody answers, leave a message with your name, order ID and a call-back number, or send the same details to [email protected].
- Website inbox: Mon-Fri, 9:00am-5:00pm ET
- Order desk phone: hours not published
- Mail: delivered on normal postal days
Tips for a faster answer
Call early in the week and early in the day, when lines tend to be quieter. Write one clear subject line per email, such as "Refund request" followed by your order ID. Keep each message to one question, so it reaches the right person the first time. If you already called, mention the date and who you spoke with.
What happens next
What happens after you call the Joint Glide order desk?
For a refund, the call opens the claim and the rest happens by mail and card. The usual order of events runs like this.
- The call
You give your order ID and ask to return the bottles. The desk confirms the purchase date is inside the 60-day window.
- Mailing
You pack the bottles with your name, email and order ID, and send them by tracked mail.
- Credit
Once the return is logged, the refund is sent within 3-5 business days.
- Your card
Your card issuer usually posts it 5-10 days later. Call back if nothing shows after that.
Be ready
What should you have ready before contacting Joint Glide?
Your order ID is the one thing the order desk needs most. It is in the confirmation email you got after checkout.
Order ID
Find it in the order email. Search your inbox, including spam, for the word "order" on the day you bought.
Name and email used
Give the exact name and email you used at checkout. A different email can make your order hard to find.
Purchase date and pack
Note the date and whether you bought 1, 3 or 6 bottles. The date matters for the 60-day window.
Lot number, if relevant
For a question about a bottle, read the lot number printed on it. The seller reference on file is JOI-26/MY-4085.
Returns by mail
How do you mail a Joint Glide return?
Call the order desk first to open the return, then mail the bottles to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Opening the claim by phone ties the package to your order.
Add a note with your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Keep the tracking number until the refund shows on your card. Refunds go out 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. The full rules are on the Joint Glide refund policy, and the time limit is explained on the guarantee page.
Press and corrections
How do you report an error or send a press request about Joint Glide?
Email [email protected] with a link to the page and the line you think is wrong. If you have a source, include it. We check the label and the order page first, because those win over everything else.
Journalists can use the same inbox. Tell us your outlet and deadline. We can speak about how this site works and what the label says. We cannot speak for the manufacturer.
How we handle personal data sent to us is covered in the privacy policy.
Limits
What can the Joint Glide contacts not help with?
Neither team can give medical advice. Questions about your health, your medicines or whether Joint Glide suits you belong with your doctor or pharmacist.
The website team also cannot refund orders, check delivery or change a card charge. Shipping times and tracking are covered on the shipping page.
Retailer, not manufacturer
Myjointglide sells Joint Glide as the USA authorized retailer. The label names Critical Nutrition Labs as the brand. Questions about how the formula was designed or sourced may need the manufacturer, and the order desk is the best place to pass them on. Many answers are already in the Joint Glide FAQ.
FAQ
Contacting Joint Glide FAQ
What is the Joint Glide phone number?
Call +1 (727) 351-3065 for orders, tracking, changes and refunds.
Can I get a refund by email?
Refunds are claimed by phone with your order ID. You can use the sales email for follow-ups once the claim is open.
Why can't the website email see my order?
The website inbox is run by the retailer that publishes this site. Order records sit with the order desk.
Can I visit the New York office?
No. Both New York addresses are for mail only, with no walk-in sales.
I lost my order email. What now?
Call the order desk with the name, email and date you used at checkout, and they can look it up.
Can I change my shipping address after ordering?
Call the order desk as soon as you can. Once the package ships, the address may not be changeable.
Where do I send press questions?
Email the website inbox with your outlet and deadline. We speak for this site, not for the manufacturer.
How fast does the website inbox reply?
It is answered Monday to Friday, 9am to 5pm ET. Weekend messages are read on the next business day.
Keep reading
More about Joint Glide
Refund policy
The formal Joint Glide refund terms: scope, window, return address, what to include and how long refunds take.
Read moreShipping
What Joint Glide shipping costs, where tracking shows up, and the steps for a late or damaged box.
Read more
FAQ
35 short answers on the capsules, the label, daily use, safety, price, shipping and refunds.
Read moreUSA authorized Joint Glide retailer
Ready to try Joint Glide with the 60-day guarantee?
Order through the authorized retailer page so your order ID is on file with the refund desk. One bottle is $69.00 plus $7.99 shipping on the order page; 3 and 6-bottle prices are shown at checkout.
Questions before you buy? Call +1 (727) 351-3065. 60-day money-back guarantee, return shipping paid by the buyer.
